Frequently asked questions
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-30 days.
I am not happy with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged.We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return systemto get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwidefrom different fulfillment centers based on your location. The average shipping time is 15-30 business days.
I have a question that wasn't answered, can you please help?
Absolutely, We are here to help! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do recieve a large number of emails, If you wish to get a prompt response please attach you order number and address the problem clearly, thanks.